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Frequently Asked Support Questions

1. I want to move Alchera to a new computer.

  • You'll need your original registration email (see next question) for information on downloading and installing Alchera.
  • Use backup and restore to move your data. See this longer and printable FAQ.

2. I lost or never received my registration email.

  • If you misplaced or lost it, use the below form to resend your software key.
  • If you just ordered: sometimes PayPal is slow with clearing payments. Still waiting after several hours? If you have spam filtering set to the maximum, then you may want to check your spam box.

3. Does Alchera work on Windows Vista or a Mac?

  • Yes to Windows Vista.
  • Sorry, the Mac is a very different type of computer.

Customer Self Service


Testing PHP version of self-service
Email my Alchera software key
Email address:

   
Update Email Address

Important: especially enter your previous email address!

First name:
Last name:
Old email address:
New email address:

(This form is manually processed)

Other Asked Questions

1. Is there a program for affiliates and resellers?

  • Online sales: Yes, for those with a pre-existing customer base and strong marketing skills.
  • Retail sales: Perhaps one day.

2. Can I offer help with translation?

  • Yes, but ... translation alone is not enough to distribute a new version. Customers expect help and support in their native language as well.